Refund policy

Thank you for shopping with Onyx Smile. Your satisfaction is our top priority. Please read our return and refund policy carefully.

✅ Return Policy

  • Due to the nature of our product (oral care and personal hygiene), we do not accept returns on used or opened products.

  • We accept returns only if:

    • You received a damaged, defective, or incorrect item.

    • The item must be unused, unopened, and in its original packaging.

📅 Return Window

  • You must request a return within 3 days of receiving your order.

🔁 Exchange Policy

  • If your product is damaged or incorrect, we will offer a free replacement.

  • Exchanges are not allowed for change of mind or if the product has been opened or used.

💰 Refund Policy

  • Refunds are only issued if:

    • You receive a wrong, damaged, or defective product and we are unable to replace it.

    • Your order is canceled before it is shipped.

  • Refunds will be processed to your original payment method within 7–10 business days after approval.

❌ Non-Refundable Situations

  • Change of mind after purchase.

  • Opened, used, or tampered products.

  • Incorrect address provided by the customer.

  • Delays caused by courier services.

🚩 How to Request a Return or Refund

  1. Contact us at WhatsApp/Email within 3 days of receiving the order.

  2. Share your order number, clear photos of the product, and the issue.

  3. Our support team will review and assist you with the next steps.

📞 Contact Us

If you have any questions about returns or refunds, reach out to us