Shipping policy

Thank you for shopping with Onyx Smile. We are committed to delivering your order in a timely and secure manner.

📦 Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed the next business day.

🚚 Shipping Time & Rates

  • Pakistan: 2–5 business days — Free Shipping on all orders.

  • International Shipping: 7–14 business days (shipping fees calculated at checkout based on location).

🌍 Shipping Locations

  • We ship nationwide in Pakistan.

  • International shipping is available to selected countries.

📦 Tracking Information

  • Once your order is shipped, you will receive an email or SMS with a tracking number to monitor your shipment.

🚩 Delays

  • Shipping times may vary during high demand, sales events, or due to external factors (weather, customs, etc.).

  • We are not responsible for delays caused by courier services but will assist in resolving any issues.

📮 Incorrect Address

  • Please double-check your shipping address before placing the order.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

❌ Lost or Damaged Packages

  • If your package is lost or arrives damaged, contact us within 48 hours on WhatsApp: +92 316 7193577 or email: onyxsmileos@gmail.com.

🔄 Order Changes

  • You can request changes to your shipping address or order within 2 hours after placing the order.